Shipping & Returns
Shipping
We ship all over Canada, United States, Australia, New Zealand and Europe. We use Canada Post as our transport carrier.
Please note, opting for regular mail does not offer a tracking number, hence if the package gets lost, we are not responsible. If you want a trackable package, you must choose shipping with tracking number.
If you have an account with another transport company and would like to use this company, please contact us via email so we can arrange this accordingly. For all other questions, please feel free to email us.
Allow 5-7 business days for shipping. If we do not have stock available, please allow 7-14 extra days to make.
Returns
If you are not completely satisfied with your purchase, you may return it for a refund within 10 days from the purchase date. Unworn items are in new condition with original tags. Returns will not be accepted if the item has been worn or is not in the condition in which it was received. If you are unsure about the fit, we recommend trying out your new outfit-bend and stretch- BEFORE you wear and sweat in it.
Please note all refunds, returns or exchanges for items purchased through a retail outlet other than Sweat-n-Stretch.com must be handled by the original location of purchase.
Packing & Shipping your Return
When you send an item to us, please include the invoice/packing slip and circle the item(s) you are returning, write in the reason for return, and include the printout with your return. If you no longer have the invoice or packing slip, please include a note with your name, return address, daytime phone number, what you are returning and why. Keep a copy for your records.
We do not pay for shipping charges on return postage. C.O.D. packages are not accepted. We recommend that all returns be sent via a trackable service. Sweat-n-Stretch will not be responsible for packages lost in transit.
Please allow two weeks from the shipping date for your return to be processed.
How to Reach Us
- Phone: 514.804.9900
- Monday through Friday, 9:00am – 6:00pm
- Email: info@sweat-n-stretch.com